• Contact Us
  

  The Visa Application Centre in Kuala Lumpur is open Monday to Friday.
  

  Address Email Helpline number Passport submission Passport collection Suite 19.06 19 Floor, Wisma MCA, 163 Jalan Ampang, 50450 Location Map info.ukmy@vfshelpline.com - The VFS email enquiry service is free of charge. - Email queries should be sent in English preferably. - VFS will reply to the email queries in English only. - VFS will try to reply email enquiries within 2 working days of receipt. (03) 21649323 Local call rates apply Operating times 08:00 - 15:00 Languages offered: English , Bahasa Malaysia Monday to Friday 08:00-15:00 Monday to Friday 10:00-15:00

  Please track your application before coming to the visa application centre to collect your documents.

Security notice:

Due to security reasons the following items will not be permitted inside the visa application centre or stored in the premises. Other items may be prohibited based on security staff discretion.

1. All battery operated or electronic gadgets such as cameras, audio/video cassettes, compact discs, MP3's, floppies, laptops, or portable music players.
   
2. All bags such as travel bags, back packs, briefcases, suitcases, leather, jute or cloth bags and zip folders. Only a plastic bag containing your application related papers would be permitted.
   
3. Sealed envelopes or packages.
   
4. Any inflammable item such as matchboxes/ lighters/ fuel etc.
   
5. Any sharp objects such as scissors, pen knives or nail filers.
   
6. Weapon or weapon like objects or explosive material of any kind.
   

Please note: There are no facilities at the visa application centre to store prohibited items. Applicants are requested to make alternative arrangements to store their belongings.

Only applicants will be admitted to the visa application centre - with the exceptions of children who should be accompanied by a responsible adult; carers of disabled applicants and interpreters for the hearing-impaired.

Information for customers with disabilities

• Public holiday closures
  
  The UK Border Agency at the British High Commission in Malaysia will remain closed on the following days:
  
  

  DATE	DAY	HOLIDAY
  1 January 2010	Friday	New Year's Day
  15 and 16 February 2010	Monday & Tuesday	Chinese New Year
  2 April 2010	Friday	Good Friday
  5 April 2010	Monday	Easter Monday
  3 May 2010	Monday	Labour Day
  31 August 2010	Tuesday	National Day
  10 September 2010	Friday	Substitute holiday in lieu Hari Raya Puasa
  13 September 2010	Monday	Hari Raya Puasa
  5 November 2010	Friday	Deepavali
  24 December 2010	Friday	Christmas Privilege Holiday
  27 December 2010	Monday	Christmas Privilege Holiday
  28 December 2010	Tuesday	Boxing Day