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  • Frequently Asked Questions

    1. Where is the UK Visa Application Centre?

      Please see the 'Contact Us' page on this website for more information.

    2. What are the opening hours?

      Please see the 'Contact Us' page on this website for more information.

    3. What exactly is the role of the UK visa application centre?

      • Provide information on the visa application process.
      • Accept applications for all categories of visas.
      • Forward applications to the UK Border Agency at the British High Commission in Malaysia.
      • Notify applicants of interview dates and times.
      • Return the passport and documents to the customer at the end of the process.

      We accept applications for UK Residence Permits, and certain categories of UK visa. The UK Border Agency no longer accepts any applications submitted direct to them.

    4. How do I pay?

      Please see the 'Visa Application Fees' page on this website

    5. What documents do I need to submit in support of my visa application?

      Please see the 'Supporting Documents' page on this website for more information.

    6. Do I need a medical?

      Due to the standard of health care here in Malaysia we do not insist on a formal medical check. Paragraph 36 of the UK Immigration Rules states that on arrival in the UK any person who intends to remain for more than 6 months should normally be referred to the Port Medical Inspector for a medical examination (queues can be long ). A visa officer has discretion to refer any other person for an examination if necessary. If you intend to stay more than 6 months, you may wish to have a medical check-up shortly before you travel and bring the results of the examination and chest X-ray results with you when you come to the UK.

    7. Will I need an interview?

      Please see Step 8 of the 'How to Apply' page on this website for more information.

    8. How will I know when my visa is ready for collection?

      Please see Step 8 of the 'How to Apply' page on this website for more information.

    9. Can I still apply directly to the UK Border Agency in Malaysia for a visa?

      No, The UK Border Agency no longer accepts visa applications submitted directly to them.

    10. Will my documents be safe?

      Yes. Documents are transported by van in a locked pouch by an experienced courier. Your documents are tracked at each stage of the application process.

    11. What if I am refused a UK visa?

      Please see the 'Appeals' page on this website for more information about this appeals process.

    12. What do I do if I am not happy with the service I receive from the UK Border Agency or VFS ?

      Please see the 'Customer Service' page on this website for details about how to make a complaint.
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