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- Terms &
Conditions
Important Note: The British High Commission, Kuala Lumpur, Malaysia
(hereinafter referred to as ("the Authority") has entered
into a contract with VF Worldwide Holdings Ltd ("the Service
Provider") for provision of visa processing services in Malaysia.
The UK Visa Application Centre is a service provided for the Authority
in Malaysia by the Service Provider.
The terms and conditions for use of this website are as follows:
This website is maintained for your personal use and viewing.
Access and use by you of this site constitutes acceptance by you
of these Terms & Conditions, which take effect from the date
of first use. Throughout this document, the terms 'we', 'us' and
'our' refer to Service Provider and the terms 'you' and 'your'
refer to you the user.
Introduction
If you are not sure whether you require a visa to visit the United
Kingdom, you should check before making an online application.
You can do this by using the questionnaire 'Do I need a visa'
on the UKvisas' website.
This website contains electronic application forms that allow
you to apply for a UK visa or entry clearance over the Internet
using a secure connection. The correct application form and questions
will be generated depending on the answers you give. You will
be given the option to edit your answers at the end of the process,
but before final submission.
Declaration
Before final submission of the electronic application, you
will be required to confirm that you have read the Declaration
Section by signing in the box provided. You should do this by
entering your name. This Declaration Section must be signed by
you, the applicant, personally, and not by a representative or
other person acting on your behalf. An application for a person
under the age of 18 may be completed by the parent or legal guardian.
All sections of the revised Visa Application Form need to be completed.
Failure to do so could result in the application being rejected,
causing further delays.
General:
Refund policy
The application processing fee, shipping and handling fees
once submitted are non-refundable regardless of the outcome of
the application.
Intellectual property
The names, images & logos, if any, identifying the Authority
and Service Provider are proprietary marks of these organizations.
Copying the logos and / or any other third party logos accessed
via this website is not permitted without prior approval from
the relevant copyright owner.
Hyper linking to us at VFS
You do not have to seek permission to link directly to pages
hosted on this site. However, we do not permit our pages to be
loaded to frames on your site. The website's pages must load into
the user's entire window.
Hyper linking by us at VFS
We are not responsible for the content or reliability of websites
to which we link, nor should listing be taken as endorsement of
any kind. We cannot guarantee that these links will work all of
the time and we have no control over the availability of linked
pages.
Virus protection
We make every effort to check and test material at all stages
of production. It is always wise for you to run an anti-virus
programme on all material downloaded from the Internet. We cannot
accept any responsibility for any loss, disruption, or damage
to your data or your computer system which may occur whilst using
material derived form this website.
Disclaimer
This website and material relating to Government information,
products and services (or to third party information, products
and services) is provided 'as is' without any representation or
endorsement made and without warranty of any kind, whether express
or implied, including but not limited to the implied warranties
of satisfactory quality, fitness for a particular purpose, non-infringement,
compatibility, security and accuracy. We do not warrant that the
functions contained in the material contained in this website
will be uninterrupted or error free, that defects will be corrected
or that this site or the server that makes it available are free
of viruses or represent the full functionality, accuracy, reliability
of the materials. In no event will we be liable for any loss or
damage including, without limitation, indirect or consequential
use or damage, or any loss or damage including, whatsoever arising
from use of or loss of use of data or profits arising out of or
in connection with the use of this website.
General
These Terms & Conditions shall be governed by and construed
in accordance with the laws of England and Wales. Any dispute
arising under these Terms & Conditions shall be subject to
the exclusive jurisdiction of the courts of England and Wales.
Please direct any queries to
www.ukvisas.gov.uk/enquiries
Privacy policy
The Service Provider has entered into a contract with the
Authority. The Service Provider has assigned to the Authority,
all Intellectual Property rights owned by the Service Provider
in any material, which is generated by them and delivered to the
Service Provider in the performance of the contract, and have
waived all moral rights relating to such material. The Service
Provider has contracted not to reproduce, publish or supply any
such material to any person other than the Authority without prior
approval. This page explains how the Service Provider and the
Authority uses any information you give to us, and the ways in
which we protect your privacy.
The Data Protection Act
under the Data Protection Act, we have a legal duty to protect
any information we collect from you. The Authority is processing
the personal data on these electronic application forms and related
data for the purpose of promoting and protecting the interests
of the UK and its citizens abroad. The data may be disclosed to
other UK Government Departments and public authorities and companies
assisting in the processing and production of your visa.
The Service Provider shall not disclose or allow access to any
personal data provided by the Authority or acquired by the Service
Provider during the execution of the contract, other than to the
Service Provider's personnel or those otherwise lawfully concerned
with the execution of the contract.
Feedback, comments and questions
If you send an email or letter to the UK Visa Application Centre
at Kuala Lumpur asking for information, we may need to contact
other Government departments to find that information. If your
question is technical, we may need to pass it on to our technology
suppliers. We do not pass on any of your personal information
when dealing with your enquiry unless you have given us permission
to do so. Once we have replied to you, we keep a record of your
messages for up to 6 months for reference and audit purposes,
after which it is deleted.
Cookies
Cookies are pieces of data that are often created when you
visit a website and which are stored in the cookie directory of
your computer. This site does not use cookies.
What happens when I link to another site?
This website contains links to other websites, both those of government
departments and of other organizations. This privacy policy applies
only to our site so you should always be aware when you are moving
to another site and read the privacy statement of any site, which
collects personal information.
Changes to this privacy policy
If this privacy policy changes in any way, we will place an updated
version on this page. Regularly reviewing this page ensures that
you are always aware of what information we collect, how we use
it, and under what circumstances, if any, we will share it with
other parties.
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