Terms & Conditions

Important Note: The British High Commission, Kuala Lumpur, Malaysia (hereinafter referred to as ("the Authority") has entered into a contract with VF Worldwide Holdings Ltd ("the Service Provider") for provision of visa processing services in Malaysia. The UK Visa Application Centre is a service provided for the Authority in Malaysia by the Service Provider.

The terms and conditions for use of this website are as follows:

This website is maintained for your personal use and viewing. Access and use by you of this site constitutes acceptance by you of these Terms & Conditions, which take effect from the date of first use. Throughout this document, the terms 'we', 'us' and 'our' refer to Service Provider and the terms 'you' and 'your' refer to you the user.


Introduction

If you are not sure whether you require a visa to visit the United Kingdom, you should check before making an online application. You can do this by using the questionnaire 'Do I need a visa' on the UKvisas' website.

This website contains electronic application forms that allow you to apply for a UK visa or entry clearance over the Internet using a secure connection. The correct application form and questions will be generated depending on the answers you give. You will be given the option to edit your answers at the end of the process, but before final submission.

Declaration

Before final submission of the electronic application, you will be required to confirm that you have read the Declaration Section by signing in the box provided. You should do this by entering your name. This Declaration Section must be signed by you, the applicant, personally, and not by a representative or other person acting on your behalf. An application for a person under the age of 18 may be completed by the parent or legal guardian.

All sections of the revised Visa Application Form need to be completed. Failure to do so could result in the application being rejected, causing further delays.

General:

Refund policy

The application processing fee, shipping and handling fees once submitted are non-refundable regardless of the outcome of the application.

Intellectual property

The names, images & logos, if any, identifying the Authority and Service Provider are proprietary marks of these organizations. Copying the logos and / or any other third party logos accessed via this website is not permitted without prior approval from the relevant copyright owner.

Hyper linking to us at VFS

You do not have to seek permission to link directly to pages hosted on this site. However, we do not permit our pages to be loaded to frames on your site. The website's pages must load into the user's entire window.

Hyper linking by us at VFS

We are not responsible for the content or reliability of websites to which we link, nor should listing be taken as endorsement of any kind. We cannot guarantee that these links will work all of the time and we have no control over the availability of linked pages.

Virus protection

We make every effort to check and test material at all stages of production. It is always wise for you to run an anti-virus programme on all material downloaded from the Internet. We cannot accept any responsibility for any loss, disruption, or damage to your data or your computer system which may occur whilst using material derived form this website.

Disclaimer

This website and material relating to Government information, products and services (or to third party information, products and services) is provided 'as is' without any representation or endorsement made and without warranty of any kind, whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. We do not warrant that the functions contained in the material contained in this website will be uninterrupted or error free, that defects will be corrected or that this site or the server that makes it available are free of viruses or represent the full functionality, accuracy, reliability of the materials. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential use or damage, or any loss or damage including, whatsoever arising from use of or loss of use of data or profits arising out of or in connection with the use of this website.

General

These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Please direct any queries to www.ukvisas.gov.uk/enquiries

Privacy policy

he Service Provider has entered into a contract with the Authority. The Service Provider has assigned to the Authority, all Intellectual Property rights owned by the Service Provider in any material, which is generated by them and delivered to the Service Provider in the performance of the contract, and have waived all moral rights relating to such material. The Service Provider has contracted not to reproduce, publish or supply any such material to any person other than the Authority without prior approval. This page explains how the Service Provider and the Authority uses any information you give to us, and the ways in which we protect your privacy.

The Data Protection Act

under the Data Protection Act, we have a legal duty to protect any information we collect from you. The Authority is processing the personal data on these electronic application forms and related data for the purpose of promoting and protecting the interests of the UK and its citizens abroad. The data may be disclosed to other UK Government Departments and public authorities and companies assisting in the processing and production of your visa.

The Service Provider shall not disclose or allow access to any personal data provided by the Authority or acquired by the Service Provider during the execution of the contract, other than to the Service Provider's personnel or those otherwise lawfully concerned with the execution of the contract.

Feedback, comments and questions

If you send an email or letter to the UK Visa Application Centre at Kuala Lumpur asking for information, we may need to contact other Government departments to find that information. If your question is technical, we may need to pass it on to our technology suppliers. We do not pass on any of your personal information when dealing with your enquiry unless you have given us permission to do so. Once we have replied to you, we keep a record of your messages for up to 6 months for reference and audit purposes, after which it is deleted.

Cookies

Cookies are pieces of data that are often created when you visit a website and which are stored in the cookie directory of your computer. This site does not use cookies.

What happens when I link to another site?

This website contains links to other websites, both those of government departments and of other organizations. This privacy policy applies only to our site so you should always be aware when you are moving to another site and read the privacy statement of any site, which collects personal information.

Changes to this privacy policy

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it, and under what circumstances, if any, we will share it with other parties.